FAQ

We recommend using the donum. store intended for your country, as prices, delivery options, payment methods, promotions, and customer service contacts may vary by market.

Our localized stores:

• Lithuania: donum.lt
• Estonia: donum.ee
• Latvia: donum.lv
• Finland: donum-silk.fi
• Poland: donum-silk.pl
• Sweden: donum-silk.se

If there is no dedicated donum. store in your country, you may still be able to order products internationally, depending on the delivery options available at checkout.

donum. silk scarves are more than simple accessories. They combine the highest-quality silk, elegant design, and artistic inspiration. Many collections feature motifs inspired by famous paintings and cultural heritage, making each scarf a wearable work of art.

The scarves are designed for women who appreciate elegance, quality, meaningful details, and timeless style. They can be worn around the neck, over the shoulders, in the hair, tied to a handbag, or used as a refined accent with both everyday and festive outfits.

donum. scarves are also popular gifts because they look personal, beautiful, and long-lasting.

Yes, dear. Silk scarves are made of 100% silk unless otherwise stated on the specific product page.

Since silk is a delicate natural material, we recommend reviewing each product description, which provides precise information about the material, size, care, and collection.

donum. offers scarves and shawls in various sizes, depending on the collection and product type.

53 × 53 cm – a smaller silk scarf, suitable for the neck, hair, handbag, or as a subtle style accent.

68 × 68 cm – a highly versatile size, often suitable as a gift and easy to style in various ways.

88 × 88 cm – a larger silk scarf or shawl, ideal for a striking and elegant look.

170 × 53 cm – a longer silk scarf or shawl, suitable for wearing over the shoulders or as a bolder style accent.

If a customer is buying a gift and is unsure which option to choose, a medium-sized scarf, such as 68 × 68 cm, is generally a safe and versatile choice. The exact size is always indicated on the product page.

Yes. donum. silk scarves make excellent gifts because they combine elegance, quality, and meaning. They are often chosen as gifts for mothers, wives, partners, sisters, friends, colleagues, and women who appreciate art, style, and beautiful accessories.

A silk scarf is a thoughtful gift because it is practical, decorative, and long-lasting. Art-inspired collections give the gift a more personal touch, especially if the recipient likes a particular artist, color palette, or style.

donum. scarves are suitable for birthdays, anniversaries, Christmas, Mother’s Day, corporate gifts, and other special occasions.

The best choice depends on the woman’s personal style.

• For a woman who loves vibrant colors and expressive art, scarves inspired by Van Gogh are an excellent choice.
• For a woman who appreciates soft, romantic, and light designs, scarves inspired by Monet may be a good fit.
• For a woman who loves luxury, golden hues, and decorative elegance, Klimt-inspired scarves are often a wonderful gift.
• For a woman who appreciates deeper and more dramatic artistic expression, Munch-inspired designs may be a meaningful choice.

For Estonian customers or fans of Baltic art, designs inspired by Konrad Mägi or Kuno Veeber may be especially relevant. For Finnish customers or lovers of Northern European art, scarves inspired by Albert Edelfelt or Eero Järnefelt may be a meaningful gift.

If the customer is unsure about the choice, a versatile medium-sized silk scarf in an elegant color palette is usually the safest option.

donum. collections feature silk scarves and accessories inspired by world-renowned artists and masters of Northern European art.

The artists featured may include:

• Vincent van Gogh
• Claude Monet
• Gustav Klimt
• Edvard Munch
• Konrad Mägi
• Kuno Veeber
• Albert Edelfelt
• Eero Järnefelt
• M. K. Čiurlionis

Van Gogh, Monet, Klimt, and Munch are internationally recognized figures in art history. Konrad Mägi and Kuno Veeber represent Estonian modernism and the artistic heritage of the Baltic states. Albert Edelfelt and Eero Järnefelt are important Finnish artists associated with Northern European culture and Finnish art history. M. K. Čiurlionis is one of Lithuania’s most important cultural figures.

The availability of collections featuring specific artists may vary depending on the market, season, and stock levels.

Each artist’s collection has a distinct mood and visual character.

• Van Gogh-inspired scarves are usually expressive, colorful, and emotional. They are suitable for customers who enjoy bold colors and artistic energy.
• Monet-inspired scarves are softer, lighter, and more romantic. They are suitable for customers who appreciate subtle elegance, Impressionist colors, and a calm aesthetic.
• Klimt-inspired scarves often look luxurious, decorative, and elegant. They are especially suitable as gifts and for customers who enjoy gold tones, rich details, and a distinctive look.
• Munch-inspired scarves can be deeper, more dramatic, and more expressive. They are suitable for customers who want an accessory with a stronger artistic character.

Yes. The gift collections may feature designs inspired by artists from the Baltic countries and Northern Europe, including:

• Konrad Mägi
• Kuno Veeber
• Albert Edelfelt
• Eero Järnefelt
• M. K. Čiurlionis

These collections are especially meaningful for customers who value local culture, Nordic aesthetics, and art history. They also make excellent gifts for people who appreciate distinctive and culturally significant accessories.

donum. The silk scarf can be worn in a variety of ways.

It can be tied around the neck, worn over the shoulders, used as a hair accessory, attached to a handbag, paired with a blazer, coat, or dress, or used as an elegant accent to an everyday look.

Smaller scarves are ideal for a subtle style—around the neck, in the hair, or attached to a handbag. Larger scarves and shawls are better suited to a bolder, more elegant look.

Silk scarves are perfect for both everyday wear and special occasions.

Silk is a delicate natural material, so it should be handled with care.

We recommend hand-washing in lukewarm water at a temperature no higher than 30°C, using a mild detergent intended for silk or delicate fabrics. Do not rub, wring, or soak the scarf for too long.

Avoid bleach, harsh detergents, and intensive machine washing. After washing, gently remove excess water without twisting the fabric, and allow the scarf to air-dry naturally, away from direct sunlight and intense heat.

Silk can generally be ironed very carefully at a low temperature, preferably from the reverse side and with a protective cloth between the iron and the silk. Always check the care label and specific care instructions before washing or ironing.

Gift wrapping may be offered depending on the store, product, and payment options. If this option is available, customers can usually select it while shopping or during checkout. Availability and pricing may vary by market.

In most cases, customers can enter the recipient’s delivery address during checkout and send the order directly to someone else. Please make sure that the delivery address, recipient’s name, and phone number are correct.

If a customer is sending an order as a gift and does not want price information included, it is recommended to contact customer service before placing the order or immediately afterward.

Yes. donum. has physical retail locations in Vilnius.

VC SIGMA

Kalvarijų St. 125A, Vilnius
Opening hours: Mon–Thu 10:00–18:00, Fri 10:00–17:00
Phone: +370 664 07123

OUTLET PARK

Verkių St. 31B, Vilnius
Opening hours: Mon–Sun 10:00–20:00
Phone: +370 670 88321

Customers in Lithuania, Estonia, Latvia, Finland, Poland, and Sweden can also shop at local donum. online stores.

Customers can contact the donum. customer service team by email, phone, or through the contact form on the website.

Customer service email addresses by country:

• Lithuania: info@donum.lt
• Estonia: info@donum.ee
• Latvia: info@donum.lv
• Finland: info@donum-silk.fi
• Poland: info@donum-silk.pl
• Sweden: info@donum-silk.se

Phone: +370 664 07123

If a customer contacts us about an existing order, it is recommended to provide the email address used at the time of purchase and the order number (if known). This helps us locate the order more quickly and provide assistance with questions about delivery, returns, exchanges, products, or payments.

Yes. donum. ships internationally.

Customers are recommended to use the donum. store designated for their country, as shipping methods, delivery times, prices, and payment methods may vary by country.

Orders are usually shipped within 1–2 business days.

Estimated delivery times:

• Lithuania: usually within 1–3 business days after dispatch.
• Europe: usually within 5–9 business days after dispatch.
• United States and other international destinations: usually within 7–14 business days after dispatch.

Delivery times are estimates and may vary depending on the country, shipping carrier, public holidays, or seasonal order volume.

Free shipping may apply to certain orders, depending on the country, store, and selected delivery method.

In Lithuania, free shipping applies to orders of €50 or more to Venipak parcel lockers. Free shipping does not apply to international orders or courier delivery unless explicitly stated in a specific promotion.

Express delivery options may vary depending on the country, store, and available carriers. If a customer needs their order urgently, they are advised to contact the relevant customer service team before placing the order.

The final delivery options and their cost are always shown at checkout.

Yes. Customers who purchase goods from the online store may return eligible items within 30 calendar days of receiving the order.

The item must be unused, undamaged, have its original tags, be in its original packaging, and be suitable for resale.

Exchanges may be possible depending on stock availability and the condition of the returned item. If the requested item is unavailable, the customer service team may offer a return, a refund, or an alternative product.

To start the return or exchange process, the customer should contact us by email and provide the order number, the email address used for the purchase, and the reason for the return or exchange.

donum. accepts secure online payments. Available payment methods may vary depending on the country, device, checkout settings, and local payment options.

Customers may be offered payment methods such as major credit and debit cards, Apple Pay, Google Pay, Klarna, Shop Pay, and other local payment methods, depending on the country.

In Europe, local payment methods and major credit and debit cards are more commonly used, while some international payment options may be displayed only when supported based on the customer’s location, device, and checkout settings.

The final available payment methods are always shown during checkout.

donum. may offer limited-time promotions, seasonal sales, automatic discounts in the cart, or discount codes. Promotions may vary depending on the country, market, collection, product type, and period.

Some discounts may be applied automatically in the cart, while others may require a discount code. Discount codes and promotions generally cannot be combined unless explicitly stated otherwise. Before completing an order, customers should check the product page, promotions page, and cart to ensure that the discount has been applied.

donum. may also offer wholesale, bulk-order, and corporate gifting solutions for selected products, including premium silk accessories and other elegant gifts.

For wholesale, corporate gifting, or collaboration inquiries, customers should contact the relevant customer service team and provide the company name, country, planned quantity, preferred products or collections, timeline, and any special packaging or labeling requirements.