DELIVERY AND RETURNS

DELIVERY OF GOODS

When ordering Goods, you must specify the delivery address and a contact telephone number (if the Goods are delivered in Lithuania, the number must be registered in Lithuania). Delivery is available in the following ways: to VENIPAK parcel self-service terminals (parcel lockers) or collection points, or to UAB "Omniva" parcel self-service terminals (parcel lockers).

  • Delivery cost in Lithuania – from EUR 3.49.
  • Delivery cost abroad – from EUR 6.
  • Free delivery – for orders over EUR 50 (VENIPAK parcel lockers only).*

*Does not apply to orders abroad or courier delivery.

Orders are dispatched within 1–2 business days. From the date of dispatch, orders are usually delivered:

  • In Lithuania within 1–3 business days.
  • In Europe within 5–9 business days.
  • To the USA and other countries within 7–14 business days.

You can also purchase Goods in our stores:

  • 125A Kalvarijų St., 08221 Vilnius.
  • Outlet Park, 31B Verkių St., Vilnius.

Please note that the stated delivery or collection times are approximate. Although we always strive to fulfill orders as quickly as possible, their preparation may occasionally take longer due to a high volume of orders or the workload of delivery service providers. The Seller always provides information about the delivery status; please follow this information. Once the parcel has been dispatched, you can track it using the parcel number in the delivery service provider’s system.

If, upon receiving the Goods, you notice that the parcel does not contain the ordered Goods, inform the Seller immediately.

The Goods are delivered packaged according to their nature, so that they are suitable for their intended use.

If the parcel is not collected within 60 calendar days from notification that it is ready for collection, it will no longer be stored and the money will not be refunded.

EXCHANGE OR RETURN OF GOODS

Withdrawal from the Contract within 30 Days (Applicable to Consumers Only)

If you purchase from the E-shop as a consumer (i.e., a natural person acting for purposes unrelated to their business, trade, craft, or profession (consumer purposes)), you have the right to return Goods or Gift Vouchers purchased in the E-shop (as long as they have not been used) within 30 (thirty) calendar days from the day you received the Goods or Gift Voucher. You may do so without stating a reason (i.e., by exercising your right to withdraw from a distance contract granted to you under the laws of Lithuania and the European Union).

If you withdraw from the contract, the Goods returned by you must be unused, with their labeling tags and in their original packaging, undamaged and retaining their marketable appearance. We will consider this requirement fulfilled if, when testing the Goods, you have taken only those actions necessary to assess the Goods and which you would normally take when examining them in a physical store (e.g., trying on or inspecting the Goods).

To exercise this right, you must notify the Seller no later than within 30 (thirty) calendar days from the date of receipt of the Goods or Gift Voucher by email at: info@donum.lt 

If you decide to withdraw from the contract, you must immediately, and in any event no later than within 30 (thirty) calendar days from the date on which you notified the Seller by email of the return, send the Goods back to the Seller at: OMNIVA Vilnius LIDL Kalvarijų St. parcel locker, Vilnius., and, in the case of a Gift Voucher, permanently delete the Gift Voucher and its data. The deadline will be met if you send the Goods before the 30 (thirty)-day period expires. You must cover the costs of returning the Goods to the Seller.

If you withdraw from the contract, the Seller undertakes, no later than within 14 (fourteen) calendar days from the date on which you notified the Seller by email of the return, but not before the Seller receives the returned Goods (unless the Seller decides at its discretion not to wait for the returned Goods), to refund to the bank account specified by you all amounts paid by you for the Goods and their delivery to you.

Wholesalers and other buyers who purchase from the E-shop for non-consumer purposes do not have the right to withdraw from the contract, unless otherwise expressly agreed in writing with the Seller.

Goods of Unsatisfactory Quality

The Goods are covered by the statutory guarantee provided for in the laws of the Republic of Lithuania; that is, the Seller is liable to the consumer for any lack of conformity of the Goods that existed at the time of delivery and becomes apparent no later than two years from the delivery of the Goods.

If Goods purchased in the E-shop are of unsatisfactory quality, you have the right, in accordance with the procedure and within the time limits established by law, to request that the Seller remedy the defects in the Goods free of charge or replace the Goods of unsatisfactory quality with Goods of satisfactory quality and, in cases provided for by law, to request an appropriate price reduction or return the Goods.

If you believe that Goods purchased in the E-shop are of unsatisfactory quality and have identified defects, you must notify the Seller by email no later than within two months from the date on which the lack of conformity was detected, specifying your preferred remedy. When reporting Goods of unsatisfactory quality, provide a detailed description of where and when the defect appeared, attach photographs of the Goods and the defect, and provide any other relevant information that may help identify the defect. You may use the sample form provided here for Goods of unsatisfactory quality and notify the Seller by email at: info@donum.lt

The buyer’s rights relating to Goods of unsatisfactory quality are exercised in accordance with the procedure set out in Articles 6.364(1)–6.364(3) of the Civil Code of the Republic of Lithuania.

GIFT VOUCHERS

Gift Vouchers are valid for the period specified on them. The recipient of a Gift Voucher must use it in the E-shop, that is, use the Gift Voucher to pay for Goods offered in the E-shop, during the period specified on the Gift Voucher. If the Gift Voucher is not used within the period specified on it, the period will not be extended, the Gift Voucher will expire, and the money paid for the Gift Voucher will not be refunded.

The delivery and return terms were updated on July 1, 2024.